We are seeking a Family Liaison!

Nelsonville, OH

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to their needed resources. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

ISBH Residential Program is a youth and family-centered residential program located within southeast Ohio. Services are provided 24 hours a day, 7 days per week. Identified persons served are youth with behavioral health or co-occurring needs, including intellectual or developmental disabilities. Families, guardians, and community resources are included in all treatment whenever possible. All services are provided in a safe, trauma-informed, recovery-focused milieu designed to integrate the person served back into the community with their families and/or living independently whenever possible. All services are delivered by an interdisciplinary team and staff that are trained.

The Family Liaison is responsible for creating and implementing the Family Liaison program in collaboration with Residential Program Leadership. This program will provide support and resources to families of clients receiving behavioral health services. This role involves facilitating communication between families and the treatment team, delivering therapeutic services, and conducting family workshops. The Family Liaison will also be responsible for billing Community Psychiatric Supportive Treatment (CPST), Therapeutic Behavioral Services (TBS), and other reimbursable services.

The salary range for this position is $69,066 to $87,519 per year based on licensure and experience.

Essential Functions:

• Serve as the primary contact for families, addressing concerns, providing updates, and facilitating communication with the treatment team.
• Conduct family assessments to identify needs and develop individualized care plans in collaboration with clinical team
• Provide education and resources to help families understand mental health conditions, treatment options, and strategies for supporting their loved ones.
• Deliver CPST and TBS services, including individual and family therapy sessions, skill-building activities, and crisis intervention.
• Develop and implement day treatment plans in collaboration with the treatment team.
• Conduct therapeutic family workshops aimed at improving family dynamics, communication, and coping strategies.
• Facilitate day treatment when needed
• Coordinate care with other service providers, including schools, healthcare providers, and community organizations.
• Maintain accurate and timely documentation of all services provided, including treatment plans, progress notes, and billing records.
• Monitor and evaluate the effectiveness of interventions, adjusting plans as needed to ensure optimal outcomes for clients and their families.
• Accurately document services to ensure compliance with billing requirements for CPST, TBS, and other reimbursable services.
• Submit billing information promptly, ensuring that all necessary documentation is complete and accurate.
• Stay current with billing regulations and guidelines to maximize reimbursement and minimize billing errors.
• Plan and facilitate family workshops on topics such as mental health awareness, stress management, parenting skills, and effective communication.
• Develop educational materials and resources for families to support their ongoing learning and development.
• Evaluate the effectiveness of workshops and make recommendations for improvements based on feedback and outcomes.
• Participate in ongoing training and professional development opportunities to enhance skills and stay current with best practices in family support and behavioral health services.
• Attend team meetings, case conferences, and other collaborative activities to support integrated care and continuous improvement.
• Willing to complete CANS certification.
• Collaborate with Ohio Navigator Program Kinnect to Families.
• On-call rotation components are subject to this role.
• Perform other related duties as required.

Minimum Requirements:

• Knowledge of mental health conditions, treatment modalities, and community resources.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with families.
• Experience with multi-need individuals and families.
• Ability to conduct assessments, develop treatment plans, and deliver therapeutic interventions.
• Experience with data collection, research, and analysis.
• Proficient in documentation and billing procedures for behavioral health services.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to work collaboratively as part of a multidisciplinary team.
• Broad knowledge of community and family service systems.
• Willing to participate in and lead cross-systems team-building activities.
• Demonstrates a high degree of cultural awareness.
• Ability to use appropriate databases, spreadsheets, and other software.
• Able to effectively communicate through verbal/written expression.
• Licensed and able to operate a motor vehicle with an appropriate level of insurance coverage.
• Must be able to operate in an Internet-based, automated office environment.

Education:

• Master's degree in social work, psychology, counseling, or a related field is required.
• Must be eligible to obtain state social work licensure within the first 6 months of employment in the role.
• Must meet requirements for licensure as defined by the Ohio Counselor, Social Worker, and Marriage & Family Therapist Board.
• Minimum of 2 years of experience in a behavioral health or social services setting, with a focus on family support and engagement.
• Experience providing CPST, TBS, and day treatment services preferred.

Physical Requirements:

• Able to lift children up to 40 pounds and manage physical resistance from children up to age 18.
• Must be able to push, pull up, and lift up to 40 lbs
• Constantly must hear, see, speak, and be physically mobile.
• Demonstrate ability to pass safety requirements as set by the department.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:

- Managing stress, anxiety and depression

-Improving relationships at home or work

-Getting guidance on legal and financial concerns

-Coping with occupational stress and burnout support

-Addressing substance use issue

To learn more about our organization: https://isbh.org/

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible.

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.