We are seeking a Substance Use and Peer Program Manager!
Ohio Region

Hybrid Position

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Program Manager serves as the primary resource for expertise for Substance Use Disorder, Ohio START, and peer programming, providing guidance, support, and oversight to ensure high-quality service delivery. This role is responsible for supporting counties in program planning, development, implementation, and evaluation. The Program Manager is the subject matter expert and promotes collaboration and innovation, ensures effective communication and process alignment, and supports the implementation of best practices to achieve organizational goals.?

The salary range for this position is $68,000.00 to $84,000.00 based on experience, education, and/or licensure.

Essential Functions:

• Maintains expert knowledge related to pertinent content areas, new developments and industry trends related to regulatory reporting; including but not limited to program fidelity, CMS and State Medicaid requirements, specialty topic areas, relevant specialty reporting, as well as new and developing program requirements.

• Integrates the principles and values of continuous quality improvement (CQI) throughout.

• Works with Regional Directors and County Managers to establish individual, team, and departmental goals with performance metrics in alignment with organization’s strategic plan supporting mission and values.

• Serves as support for supervisors and team members’ unique program and process questions, communication of policy and procedure changes, and ensures general adherence to program fidelity.

• Supports county supervisors in review and selection of new team members as well as evaluation of employee performance.

• Establishes and conducts recurring team meetings and one-on-one meetings with staff.

• Develop internal training plans to enhance team members’ knowledge and create growth opportunities.

• Monitors and tracks team performance measures and goals related to program requirements. Provide reports to Director, Intake and Specialty Programs as applicable.

• Collaborate with peer departments in meeting the needs of the clients and stakeholders within the mission, values, and goals of ISBH.

• Provides internal/external guidance, training and assistance on clinical workflow, practice transformation and application of standards related to regulatory and industry reporting.

• Collects, analyzes, and composes reports for internal and external stakeholders.

• Liaisons with local judges and court systems within our service area.

• Builds referral network with court systems to ensure access to programs.

• Builds and maintains external and internal relationships to drive program growth, mutually beneficial solutions, and positive client experiences

• Presents at various community, state, and national conferences/initiatives on behalf of ISBH as needed.

• Participates in marketing visits to assist with evaluation of potential member workflows and structure.

• Positively represents the organization to potential customers, external stakeholders, and collaborating entities by integrating exemplary customer service in all aspects of work processes and outcomes.

• Other duties as assigned.

Education Requirements:

• Bachelor’s degree in chemical dependency, social work, education, counseling, psychology, public health, education or related fields is required. Master’s degree preferred.
• Licensed as CDCA, LCDC II/III, LICDC, LSW/LPC or LISW/LPCC/PhD/IMFT preferred.

Experience Requirements:

• Four plus years of experience with increasing responsibility within an array of chemical dependency, behavioral health, and rehabilitation services.
• Experience working in the behavioral health field and/or working with multi-system youth and families required.
• Broad knowledge of community service systems.
• Commitment to a diverse, inclusive, and respectful workplace required.
• Able to effectively communicate through verbal/written expression.
• Excellent organizational skills with the ability to manage deadlines within a fast-paced, high-volume environment.
• Experience working within Electronic Health Record systems.
• Must be able to operate in an Internet-based, automated office environment.

Desired Competencies:

• Functional / Technical Skills

• Collaborates

• Communicates Effectively

• Informing

• Understanding and Directing Others

• Listening

• Motivating Others

• Presentation Skills

• Process Management

• Problem Solving

• Drive for Results

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:
  • Managing stress, anxiety and depression
  • Improving relationships at home or work
  • Getting guidance on legal and financial concerns
  • Coping with occupational stress and burnout support
  • Addressing substance use issues

To learn more about our organization: https://ISBH.org/

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible.

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.